Digital Guest Experience Tools to help hotels to manage and optimize the digital guest experience Björn Radde
Download As PDF : Digital Guest Experience Tools to help hotels to manage and optimize the digital guest experience Björn Radde 
The experience of staying at a hotel will continue to radically change in the coming years. The guest is welcomed by robots and bypasses the traditional check-in with their smartphone. Augmented reality and beacons accompany him through the hotel, any missing utensils in room will be produced with a 3D printer. Nanotechnologies and biometric methods will be introduced into the hotel industry, as well as chatbots and holograms.
Digital Guest Experience tools are an investment area within the digital value chain that should be reviewed and implemented by the hotel industry.
Björn Radde explains how the guest journey has changed and describes the most important digital guest experience instruments for optimizing the hotel's engagement, as well as its impact on guest satisfaction and revenue.
Digital Guest Experience Tools to help hotels to manage and optimize the digital guest experience Björn Radde
This is a good book for hotel managers interested in how to design as well as implement and execute a digital guest experience-focused hotel. The author is a digital hospitality expert which I've had the pleasure of working with. He has obviously given thought to creating a holistic book which covers all aspects of implementing digital guest experience tools in the organization.This book a must read for hoteliers.
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Digital Guest Experience Tools to help hotels to manage and optimize the digital guest experience Björn Radde Reviews
As a sales person I travel a lot and stays in hotels very often.
Interesting book on the future of the hospitality. Looking forward to see all those ideas applied.
I rarely write reviews but was compelled to do so for this comprehensive book on the newest digital guest experience tools. It is clear, straightforward and full of practical, applicable information that can be utilized by any hotel. It is a great read for anyone in hospitality.
I think this book is insightful and pragmatic. The book "Digital Guest Experience" from Björn Radde provides the tools that hotels need to truly satisfy guests and orchestrate memorable digital experiences for them. Björn Radde brings his experiences as an innovator and digital guest experience expert to this useful field guide for helping hoteliers.
For anyone willing to break into new territory and reap the benefits, this book is for you!
A concise overview of solutions and technologies available today to improve, and influencing tomorrows interactions with guests in the hospitality sector. As more and more functional areas within hospitality management start to overlap, this book provides good insight into topics that all verticals should be aware of, and a reference guide for anyone entering mid-management.
This is a good book for hotel managers interested in how to design as well as implement and execute a digital guest experience-focused hotel. The author is a digital hospitality expert which I've had the pleasure of working with. He has obviously given thought to creating a holistic book which covers all aspects of implementing digital guest experience tools in the organization.
This book a must read for hoteliers.
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